Refund policy

Your rights under NZ law
As a New Zealand business, we stand behind the Consumer Guarantees Act. If a product is faulty, not as described, or doesn't do what it's meant to, you're entitled to a remedy.

Faulty or wrong items
If something arrives damaged, faulty, or it's not what you ordered, email us at comecleantogether@gmail.com within 14 days of delivery with your order number and a photo. We'll sort a replacement or a refund.

Change of mind
Because this is an intimate personal-care product, we can't accept returns of opened items for hygiene and safety reasons. If your item is unopened and unused, and you let us know within 14 days of delivery, we can arrange a return. Return shipping for change-of-mind is at your cost, and the item must come back in its original, sealed condition.

Refunds
Approved refunds go back to your original payment method within 5 to 10 working days of us receiving the return or agreeing to the refund.

Questions
Email comecleantogether@gmail.com. We're reasonable people, and we want you happy.